I am unable to find my product key (25 character alpha numeric product key) or my product key did not work.
COST OF OFFICE 365 FOR SMALL BUSINESS SOFTWARE
I need assistance with downloading electronic software that I purchased from an Online Retailer. Please select the appropriate issue below to get assistance: In addition to buying your Microsoft product directly from Microsoft, you may have purchased Many Microsoft products and product upgrades can be purchased via a retail store or online, then downloaded to your computer as an Electronic Software Download. You have to pester MS for help or ask for your money back. But there are no official published fixes from MS for your problem.
Sorry to be part of the finger pointing merry-go-round. It is handy to have a timestamped copy of the conversation, if only to publish it on the internet. Make sure to copy the text from the chat window and save it before closing the chat window. You have 2 hands free to surf the web when they are not talking to you.įor some reason, I found that waiting for online chat responses intrinsically frustrating than listening to elevator muzak.You don’t have to listen to “elevator muzak” when they are off line.They are more likely to go off line to ask other people for help (good for you).If they don’t read history, you can copy / paste the past conversation to them, saving you having to repeat yourself.When you get transferred to the “right” person, they can review the history.Provides instant time stamped transcript.I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel:
I recently used online chat support myself.
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