It's been 6 1/2 hrs and I haven't heard from them. In short, then, use email support as a method to get phone support, which I found to be quite good.īTW, I had also set up a call-back from Verizon.
#Brother printer download j885dw mac full
Furthermore, the technician was knowledgeable and friendly, and gave me his full attention until the printer was completely configured. Although the call came about an hour late, it did come. When they couldn't help me and I complained about my inability to reach someone by phone, they offered to set up a call-back at the time of my choice. However, I emailed tech support, who responded in a few hours. Hint #3: (In case this doesn't work for you.) I waited on hold for 1-2 hours each on three consecutive evenings (during business hours) trying to speak with a Brother technical support agent without ever reaching a human. He told me in the two years he's worked there, he's never had anybody use "shared key," so we went with "Open system," which worked. Hint #2: Since my router was using WEP, I knew to select WEP for encryption, but I wasn't sure whether to select "Open system" or "Shared key" for authentication. While he was on the phone, he also led me through the short procedure of setting up a static IP address for the printer. I couldn't believe unplugging the verizon cable modem for 10 seconds fixed my connection failure, but it did.
When the printer didn't connect, he had me reset the printer network settings again, then uplug the power cable from the verizon cable modem/wireless router for 10-15 seconds to "clear" it, wait another 30-60 seconds for the router to resume operation, then repeat the wireless wizard setup using the printer control pad. When I eventually got to speak to someone from Brother tech support (more on that below), he had me try the same menu-7-2-2 command for the wireless LAN wizard that I had tried a dozen times. I finally ended up resetting the modem to its original settings. I also reset the printer network settings each time I tried something different with the printer with the menu-7-1-1(?) reset command. I connected to the router with an ethernet cable and changed WEP to WPA and then turned encryptiont off completely (temporarily), neither of which helped. I have an actiontec router, like many other people who've had this problem. The printer would recognize my SSID, but then fail to connect. I just bought a Brother MFC-9320CW and had the same issue. I'm not sure if you ever solved your connection problem. But at least you have all the info you need to have that conversation if you still need it. All told, once the two techs talked and actiontec walked me through the new set up it took about 10 minutes. I had to reconnect my laptop to the new wireless network, but that's not a big deal.
#Brother printer download j885dw mac password
And do avoid losing password I used the wep key from the router as my new wpa password. You'll notice your router has the SSID - so basically I renamed that to my own name. But basically I had to disable my wireless network and create a new one with new name. there were a few steps involved here, I can't recall them all. You need to change your security from wep to wpa.
Username is admin and password is either password or password1 The actiontec person had me log on to the IP address 192.168.1.1 to access the router. One issue is that the brother folks tell you to enter your wep key in caps when in fact you need to enter them in lower case. After a couple hours of dealing with it I finally had the brother guy on the phone and three way called into actiontec like he recommended. I too had many of the same issues trying to connect to wireless network. I just purchased brother multi function wireless printer even though I had concerns from all I read. I've tried everything - can't get it to connect - ands it's nobody's problem. I've tried static connection as well as letting router set the printer's IP. I just took an HP wireless printer off the network - it worked just fine. I've rebooted the router, updated the router and printer firmware, and, in case of printer, the software. My router has never had any problems connecting to any wireless device - until now. So the printer CAN connect wirelessly - just not to my Actiontec Router. They got it connected to their wireless system quickly. What it is is a problem between my Actiontec Router and my Brother printer- that no one wants to own up to.Īfter failing to connect the printer wirelessly, I took it to a local Brother service center. Brother tech rep says it's a router problem. Have you solved your Brother printer problem yet? I have the identical problem with my new Brother MFC-6490CW.
0 kommentar(er)
